Training Product Info and Policies SINGLE USER LICENSE A nontransferable license that permits the purchaser to install the training content on one computer to train one user only. Duplication, sharing, multiple installations and/or electronic transmission of any content are in violation of MacAcademy/WindowsAcademy U.S. Copyright and International Copyright Laws.   MULTI-USER LICENSE A nontransferable multi-user limited license that permits the purchaser to install the training content and train a maximum of 20 individuals. With this license the product may be installed on individual workstations, or accessed from a server. Duplication of the CD and/or electronic transmission of any content is in violation of the manufacturer's copyright. If additional sets of CD-ROM media are needed at the same licensed location, these may be purchased at discounted MUL prices.   DOWNLOADABLE TRAINING All sales of downloadable products are final! Pursuant to the nature of these products, no returns or refunds will be accepted.   MACACADEMY/WINDOWSACADEMY LICENSING AGREEMENTS With the purchase of a MacAcademy/WindowsAcademy User License as described above, the product may only be used in its original form and delivery presentation. MacAcademy/WindowsAcademy products may not be leased, rented, downloaded or used in any manner that may violate the copyright of MacAcademy/WindowsAcademy or its authors. The product may not be disassembled into smaller parts and may not be copied to any media, disk drive, or CD-ROM for distribution. Duplication, alteration, modification, reverse engineering, decompiling, disassembling, or reproduction in any way is strictly illegal and will be prosecuted to the full extent of International Copyright Laws.   30 DAY SATISFACTION GUARANTEE If for any reason you are not satisfied with the content of our training, return the CD-ROM(s) to us within 30 days and we will gladly refund your money, less any shipping charges. This refund policy is valid if what you return opened is less than 50% of your original order. MUL purchases can be returned if only the first volume in each training series has been opened. Simply contact a customer service representative by calling toll free 1-800-527-1914 and obtain a Return Merchandise Authorization (RMA) Number. Place this on the return package to ensure proper processing. All sales final for reduced-price training CD's.   TECHNICAL ASSISTANCE For solutions to technical difficulties in the operation of your CD-ROM, please see our the CD Troubleshooting section of our Website, or call (800)-527-1914.   SHIPPING Place your order by 1:00 PM-EST (Monday-Thursday) or by 10:30 PM-EST (Friday) and receive your package within 3 business days via US Priority Mail. Please add $8.95 per order plus $1 per volume for shipping and handling. 24 Hour Express delivery is available. Please call for details. Customers outside the continental United States, call for available shipping methods and cost.