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CD-ROM Troubleshooting
For your convenience, we have prepared a number of online movies (QuickTime format) to assist in troubleshooting the operation of your CD-ROM training. In order to provide you the correct version, please choose from the columns below:

If your CD-ROM looks like this photo, choose from this column...

Windows
fatal error/exception
nothing happens
screen resolution
script error
sound problems
 
Support White Papers
Download (.zip)

Macintosh
screen blacks out
 
Support White Papers
Download (.sit)
 
Windows Player (2.2.3)
Download

  If your CD-ROM looks like this photo, choose from this column...

Windows
icon/sprite error
screen freezes
screen resolution
sound problems
 
Support White Papers
Download (.zip)

Macintosh
screen blacks out
screen freezes
 
Support White Papers
Download (.sit)
 
Mac OS Players (2.2.3)
Mac OS X
Mac OS 9 Classic

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