Frequently Asked Questions In order to more effectively serve our customers, please find below a list of the most frequently asked questions and their respective answers.   How do I contact a live customer support representative? Please call toll free 1-800-527-1914. Office hours are 10 a.m. to 6 p.m. EST Monday thru Friday. A voice recorder is available for after hours and all calls will be returned promptly the next business day.   The CD-ROM is not functioning properly. How do I troubleshoot the CD-ROM? Please see our extensive online assistance area for troubleshooting CD-ROMs.   What is your return policy? If for any reason you are not satisfied with the content of our training, return the CD-ROM(s) to us within 30 days and we will gladly refund your money, less any shipping charges. This refund policy is valid only if what you return opened is less than 50% of your original order. Clearance merchandise is non-refundable.   What is your delivery (shipping) policy? Place your order by 1:00 PM-EST (Monday-Friday) and receive your package within 3 business days via US Priority Mail. Please add $8.95 per order plus $1 per volume for shipping and handling. 24-Hour Express delivery is available. Please call for details. Customers outside the continental US, call or email for available shipping methods and costs.